General Conditions of Use

1. Introduction

Welcome to Avantages Feedback. These General Conditions of Use (“T&Cs”) govern your use of our website, platform and associated services (collectively referred to as the “Services”). By accessing or using our Services, you agree to be bound by these T&Cs. If you do not agree to these terms, please do not use our Services.

2. Description of Services

Avantages Feedback offers a platform allowing companies to create, distribute and analyze customer satisfaction surveys and personalized questionnaires. Our Services include, but are not limited to:

• Creation and customization of customer satisfaction surveys
• Collection and analysis of customer experience data
• Reporting and data visualizations
• Customer relationship management tools
• Customer experience improvement consulting services

3. Registration and User Accounts

3.1 Account creation

To use certain features of our Services, you must create an account. You agree to provide accurate, complete and up-to-date information when registering. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

3.2 Liability

You agree to immediately notify us of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to protect your login information.

4. Use of the Services

4.1 User license

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for legitimate business purposes.

4.2 Restrictions

You agree not to:

• Use our Services in any way that violates any applicable laws or regulations
• Collect personal data without proper consent
• Distribute illegal, offensive, defamatory or fraudulent content
• Attempt to compromise the security of our platform
• Reproduce, duplicate, copy, sell or resell our Services
• Use our Services to send unsolicited communications

5. Content and Intellectual Property

5.1 Your Content

You retain all rights to the content you submit, post or display on or through our Services (“User Content”). By submitting User Content, you grant us a worldwide, non-exclusive, transferable, sublicensable, royalty-free license to use, reproduce, modify, adapt, publish and display such User Content in connection with providing the Services.

5.2 Our Content

All right, title and interest in and to our Services, including all content, functionality, logos, and associated intellectual property rights, are and will remain our exclusive property. These Terms do not grant you any right to use our trademarks, logos or other brand elements without our prior written consent.

6. Confidentiality and Data Protection

Our Privacy Policy describes how we collect, use and share your personal information. By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.

7. Subscriptions and Payments

7.1 Prices

Some of our Services are offered on a paid subscription basis. Prices and terms are indicated on our pricing page. We reserve the right to change our prices at any time, but we will notify you in advance.

7.2 Billing

By purchasing a subscription, you agree to pay all applicable fees according to the payment terms in force. All payments are non-refundable unless otherwise expressly provided in these T&Cs.

8. Termination

You can stop using our Services at any time. We reserve the right to suspend or terminate your access to our Services, with or without notice, for any reason, including if we believe that you have violated these Terms.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Avantages Feedback and its officers, employees, partners and agents shall not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, data or business opportunities, arising out of or relating to your use of or inability to use our Services.

10. Compensation

You agree to indemnify and hold us harmless from any claims, liabilities, damages, losses and expenses, including reasonable legal fees and costs, arising from or relating to your violation of this TOS or your use of our Services.

11. Modifications to the Services and the T&Cs

We reserve the right to modify or discontinue our Services, temporarily or permanently, with or without notice. We may also modify these Terms from time to time. Changes will be effective immediately upon posting. Your continued use of the Services after such modifications constitutes your acceptance of the modified T&Cs.

12. Third Party Services / YouTube

12.1 YouTube Terms

Our application uses YouTube API Services. By using the YouTube-related features on Avantages Feedback, you agree to be bound by theYouTube Terms of Serviceand by these Terms. The use of YouTube in our application is also subject to theYouTube API Services developer policies.

13. Applicable Law and Dispute Resolution

These T&Cs are governed by the laws of Morocco, without regard to the principles of conflicts of law. Any dispute arising from or related to these T&Cs or our Services will be subject to the exclusive jurisdiction of the courts of Casablanca, Morocco.

14. Contact

If you have any questions regarding these Terms, please contact us atcontact@advantagesfeedback.com